Privacy Policy

1. Introduction

Indieop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address (when you create an account)
• Studio/company information
• Payment information (processed securely through Stripe)
• Profile information and preferences

Game and Submission Data

When you use our Service, we collect:

• Game information and metadata
• Form configurations and field definitions
• Player feedback submissions (as configured by you)
• API usage logs and statistics

Automatically Collected Information

We automatically collect certain information, including:

• IP addresses and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Processing your transactions and managing subscriptions
• Sending administrative information and updates
• Responding to your requests and providing customer support
• Improving and optimizing the Service
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processing (Stripe)
• Cloud hosting and infrastructure
• Analytics and monitoring services
• Email delivery services

Legal Requirements

We may disclose information if required by law or in response to valid legal requests from authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure API authentication using API keys
• Regular security audits and monitoring
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@indieop.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following legal bases:

• Contract performance (to provide the Service)
• Legitimate interests (to improve and secure the Service)
• Consent (where you have given explicit consent)
• Legal obligation (to comply with applicable laws)

11. CCPA Privacy Rights (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to delete personal information
• Right to equal service and price

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@indieop.com

For GDPR-related inquiries, you may also contact our Data Protection Officer at: dpo@indieop.com